Refund policy

30-day guarantee

We want you to be happy with your order. If something isn't right, contact us within 30 days of delivery and we'll make it right.

Damaged, defective or wrong item If your item arrives damaged, stops working under normal use, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send you a free replacement or give you a full refund. You won't pay anything to resolve the issue.

Changed your mind You can return unused items in their original condition and packaging within 30 days of delivery. Contact us first and we'll send you the return instructions and address. Please don't send items back without contacting us, as we may not be able to identify your order. Return shipping for change-of-mind returns is paid by the customer. Once we receive and check your return, we refund the price of the item to your original payment method.

Items that can't be returned For hygiene reasons, sleep masks and headbands that have been worn can't be returned for a change of mind. This doesn't affect your rights if the item is damaged or defective.

Refunds Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few extra days to appear on your statement.

Lost or late orders If your order hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or a full refund.

Contact Questions? Reach us through our Contact page. We reply within 24–48 hours.